Review Our Terms and Conditions

Team Wendy accepts online orders shipping within the U.S. or to APO, FPO and DPO addresses only.
Team Wendy products are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized consignee or end-user(s) either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
An order received and acknowledged by Team Wendy is considered final. Team Wendy has sole discretion on whether to accept any order cancellation(s) after an order acknowledgement has been sent to the customer.
All prices listed in USD. Prices and availability are subject to change without notice.
Payment Options: American Express, MasterCard, Visa, Discover and Pay Pal.
Customer must contact Team Wendy within 10 days of receipt on shortages or discrepancies.
Product Returns and Exchanges:
1. Team Wendy will accept returns on items purchased via www.teamwendy.com up to 30 days after date of delivery. All products must be unused and in their original packaging. Customer is responsible for all return shipping costs. Returns will require an RMA number (see item 7b).
2. To initiate a return, please send an email to info[at]teamwendy[dot]com. A Team Wendy representative will respond within two business days. If the return is authorized, Team Wendy will provide a Return Material Authorization (RMA) number. Team Wendy products returned to Team Wendy without an RMA number will not be accepted for processing.
3. Refund or exchange will be issued after product has been reviewed by Team Wendy’s Quality Assurance Department.
Team Wendy’s product warranties are as follows:
1. EXFIL^® Carbon and EXFIL^® LTP helmets carry a limited one (1) year warranty from date of delivery against any defect in materials and workmanship. Team Wendy will repair or replace the product at no charge during that time. This excludes normal wear and tear and does not cover any product which has been damaged due to misuse, abuse or improper storage. Refer to https://www.teamwendy.com/purchasing-information/warranty-information for additional information.
2. EXFIL^® Ballistic Helmet carries a limited warranty against any defect in materials or workmanship. We will repair or replace the product at no charge per the below terms. This excludes normal wear and tear and does not cover any product which has been damaged due to misuse, abuse or improper storage. Refer to https://www.teamwendy.com/purchasing-information/warranty-information for additional information.
  1. Ballistic package- up to five (5) years from date of delivery
  2. Liner, retention, rail and shroud system(s)- up to one (1) year from date of delivery
  3. Exterior coating (paint)- up to one (1) year from date of delivery
3. EXFIL^® SAR Helmets carry a limited one (1) year warranty from date of delivery against any defect in materials and workmanship. Team Wendy will repair or replace the product at no charge during that time. This excludes normal wear and tear and does not cover any product which has been damaged due to misuse, abuse or improper storage. Refer to https://www.teamwendy.com/purchasing-information/warranty-information for additional information.
4. All other Team Wendy products not specifically noted above carry a one (1) year limited warranty against any manufacturing defect. Team Wendy will repair or replace the product at no charge during that time. This excludes normal wear and tear in materials and workmanship.
5. To initiate a warranty claim, please send an email to warranty[at]teamwendy[dot]com and include a detailed description (along with any available photos) of the claimed product defect. A Team Wendy representative will respond within two business days. If the warranty claim is accepted, Team Wendy will provide a return shipping label which will include a Return Material Authorization (RMA) number. Team Wendy is not responsible for any items returned without an RMA number and proper documentation.
Team Wendy EXFIL^® ballistic helmets are controlled for export in accordance with U.S. Export Administration Regulations (EAR).
U.S. Law prohibits the export and re-export of all Team Wendy products and technologies to individuals or entities identified by the U.S. government as restricted or prohibited. These individuals or entities are normally listed on one of the following lists: Specially Designated Nationals List, Debarred List, Denied Parties List, Entity List and the Unverified List. U.S. law prohibits the export and re-export of all controlled Team Wendy products and technologies to the U.S. embargoed/sanctioned countries listed in the EAR.
Purchaser shall not re-export, re-sell or otherwise allow any items supplied by Team Wendy to be transferred to any person or entity for which the Purchaser has knowledge that its items may be used in a manner prohibited by 15 CFR part 744.

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