Careers

We work hard to create an environment where people enjoy the work that they do and the people they do it with. Team Wendy^® is currently seeking to hire qualified candidates for the following positions:

• Customer Service Specialist

Job descriptions for each opportunity are outlined below. To apply, please email your cover letter and resume to ssimpson@teamwendy.com.

ABOUT TEAM WENDY
Cleveland-based Team Wendy’s mission is to research, design, develop and deliver the most innovative, purpose-built and impact-mitigating products and technologies on the market. It places a strong focus on research, particularly the causes and prevention of TBI. Founded in 1997 in honor of Wendy Moore, who died tragically from a TBI following a ski accident, Wendy’s name lives on today in the protective products and gear used by hundreds of thousands worldwide, including the men and women of the United States Military.
 
Team Wendy was named a winner of the Cleveland Top Workplaces 2019 award by The Plain Dealer. In 2016, the company was named one of Northcoast 99’s Best Places to Work in NE Ohio. We are a group of smart, hardworking individuals who like to have fun while doing inspiring work that helps to save lives. On a daily basis we aim to be open-minded, constantly evaluating new information without bias, and always look for ways to improve our products, our industry and our community.

Team Wendy is an equal opportunity employer.

CUSTOMER SERVICE SPECIALIST

ABOUT THE POSITION
The customer service specialist is responsible for providing effective customer service to all Team Wendy customers. This includes responding to customer inquiries, processing orders, handling returns and exchanges, and resolving customer issues. This role is critical to the success of the organization because we truly care about the customers we serve, and this person has direct contact with them. Team Wendy prides itself on providing the best in customer care.

RESPONSIBILITIES

• Processes all online customer orders received according to established department policies and procedures, with 0% error margin being the order entry goal.
• Handles all customer inquiries (via phone or email) in a timely manner (within 24 hour time-frame).
• Troubleshoots and overcomes customer complaints/issues by listening to customer and working with internal departments on a solution that can be communicated to the customer.
• Investigates and resolves customer problems with orders and/or deliveries according to established department policies and procedures.
• Maintains a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both the customer and the company.
• Handles all customer returns/ exchanges according to established company policies and procedures.
• Knowledgeable of Team Wendy products.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact Team Wendy as a company and its customers.
• Interacts with all internal Team Wendy departments on a regular basis.
• Other duties may be assigned.

REQUIREMENTS

• Strong attention to detail and communication/listening skills.
• Ability to communicate clearly, professionally and accurately, both verbally and in writing.
• Strong decision making and analytical abilities.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Self-starter, ability to work without close supervision.
• Has a pleasant, patient and friendly attitude.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to handle complaints and unpleasant customer service situations.
• Possess a strong work ethic and team player mentality.
• Ability to focus and organize simultaneous tasks and responsibilities in fast paced environment.