Shipping Policy

Hours of Operation

Team Wendy’s hours of operation are Monday through Friday from 8:00 a.m. to 4:00 p.m. EST. We are closed on weekends and the following holidays in 2021:
 
New Year’s Day
Good Friday
Memorial Day
Independence Day (Observed Monday, July 5)
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day (Observed Monday, Dec. 27)
New Year's Eve

Shipping / Processing

IDENTITY VERIFICATION
Team Wendy works hard to protect consumers from the growing number of compromised credit cards used for purchase on e-commerce sites. As such, credit card orders placed on TeamWendy.com that exceed $1,000 in value or whose billing address does not match the shipping address will be subject to identity verification. The customer may be required to provide additional information before Team Wendy will ship the order. We appreciate your patience as we enforce this policy to protect you.

WHEN WILL MY ORDER SHIP?
The majority of orders received Monday through Friday by 3:00 p.m. EST will be processed the same day and will ship within two to three business days. Extended lead times may exist for some products; see specific product pages for more information. Orders received after 3:00 p.m. EST, on weekends or on holidays will be processed the next business day and items will ship within two to three business days after being processed. All orders are subject to product availability.

If you place an order during one of Team Wendy's three online sales (Fourth of July, Veterans Day, Black Friday), increased volumes can impact our ability to process and ship orders in the aforementioned window of three business days. We appreciate your patience and will do our best to process and ship your order as quickly as possible, but cannot guarantee our standard lead time when an order is placed during one of these sales.

NOTE: Given the COVID-19 pandemic, FedEx and UPS have suspended the guarantee of expedited services (speeds faster than ground). If you choose to select Expedited Shipping as your preferred shipping method, Team Wendy can only guarantee that it will leave our facility within our standard lead time of three business days. We cannot guarantee that FedEx or UPS will be able to meet the requested timeline once it leaves our facility.

DO YOU OFFER SAME DAY SHIPPING?
Currently, Team Wendy does not offer same day shipping. All orders, regardless of shipping method, will ship within two to three business days after being processed and will then follow the shipping method selected by the customer.

HOW MUCH DOES SHIPPING COST?
Shipping rates vary depending on geographic location and the selected shipping method. The exact shipping cost will be reflected in your order summary when you check out.

DO YOU SHIP TO APO/FPO/DPO ADDRESSES?
Yes! We ship to APO/FPO/DPO addresses via USPS Priority Mail Military. We estimate seven to 14 days for delivery once the order has been shipped; however, some destinations may take longer.

DO YOU SHIP TO FREIGHT FORWARDERS?
No. Because some of our products are export controlled, we cannot ship to freight forwarders as we have to ensure that our products are not exported without prior authorization. Team Wendy products are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized consignee or end-user(s) either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.

If you live abroad and are interested in purchasing our products, please visit our Authorized Dealers and Sales Agents page for a list of our sales agents in your area.

DO YOU SHIP TO INTERNATIONAL ADDRESSES?
No. We ship to addresses and P.O. Boxes within the United States, to military addresses and to U.S. territories. If you are located in a U.S. territory, please email us at info[at]teamwendy[dot]com for an order form to place your order.
 
For international orders, please visit our Authorized Dealers and Sales Agents page or email info[at]teamwendy[dot]com for information on how to obtain Team Wendy products from authorized sellers outside of the U.S.